Privacy Policy

This Privacy Policy describes how Roll Chain Casino (“Roll Chain,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website and services as a resident of the United Kingdom. By using our website, you agree to the terms set forth in this Privacy Policy. We are committed to ensuring the privacy and security of your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We collect various types of personal information to provide and improve our services. The information we may collect includes:

• Identification Data: such as your full name, date of birth, and government-issued identification documents for age and identity verification.
• Contact Data: including your email address, phone number, and residential address.
• Account Data: such as username, password, and preferences associated with your account registration and activity.
• Financial Data: including payment details, transaction history, and information required for deposits and withdrawals.
• Technical Data: such as IP address, browser type, device information, operating system, and website usage data collected through cookies and similar technologies.

We may also collect information as required by law to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

How We Use Your Information

Your personal information is processed for the following purposes:

• To verify your identity and age to ensure eligibility for our services.
• To create, manage, and maintain your Roll Chain Casino account.
• To process deposits, withdrawals, and transactions securely.
• To provide customer support and respond to your inquiries.
• To comply with legal obligations, including AML, KYC, and responsible gaming requirements.
• To monitor, prevent, and detect fraudulent or unauthorized activities.
• To improve our website, services, and user experience.
• To communicate updates, changes, or important information regarding your account or our services.

Legal Basis for Processing

We process your personal data under the following legal bases as required by the UK GDPR:

• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legal obligation: Processing is required to comply with applicable laws and regulatory requirements.
• Legitimate interests: Processing is necessary for our legitimate interests in operating and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: Where required, we will seek your explicit consent before processing your data for specific purposes.

Disclosure of Information

We may disclose your personal data to the following categories of recipients, only to the extent necessary and as permitted by law:

• Service providers and partners who assist in delivering our services, payment processing, IT support, and identity verification.
• Regulatory and law enforcement authorities when required to comply with legal obligations or to protect our legal rights.
• Professional advisers, such as legal, accounting, or auditing firms, under a duty of confidentiality.
• Other parties with your explicit consent or as otherwise permitted by law.

We do not sell or rent your personal data to third parties for marketing purposes.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. When transferring data internationally, we ensure appropriate safeguards are in place, such as contractual clauses, to protect your information in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure servers, encryption, access controls, and regular security assessments. Despite our efforts, no security measures are completely infallible; you are encouraged to keep your account credentials confidential and notify us immediately of any suspected security breaches.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law, including for compliance with AML and regulatory obligations. When your information is no longer needed, it will be securely deleted or anonymized as appropriate.

Your Rights

As a resident of the United Kingdom, you have the following rights regarding your personal data under the UK GDPR:

• The right to access your personal data and receive a copy of the information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data, subject to legal and contractual obligations.
• The right to object to or restrict processing of your data under certain circumstances.
• The right to data portability, allowing you to obtain and reuse your personal data across different services.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us using the information provided in the “Contact Us” section below. We may request verification of your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website usage, and support security functions. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page regularly. Any material changes will be communicated through our website or by direct notification where required.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or through the contact form on our website. We aim to respond to all inquiries promptly and in accordance with applicable privacy laws.

Effective date: 10 June 2024